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How Our Terms Work for Your Account

These terms set out what you agree to when you open and use a pastimenang account, covering deposits via DANA, OVO, or GoPay, how your wallet is managed, and what applies in your region under local law.

Account RulesDANA, OVO, GoPay Wallet TermsDeposit & Withdrawal ConditionsAccount Suspension PolicyRegional Eligibility

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TERMS CONTACT PATHS

Reach Us About Your Terms Questions

If you have a question about how these terms apply to your account — a withdrawal hold, a wallet linking issue, or a regional eligibility query — our support team can walk you through it. We handle terms-related queries through live chat, email, and account messaging. Response times vary by channel, but terms and account matters are handled with priority routing.

What These Terms Cover and How They Apply

pastimenang Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By creating an account on pastimenang, you confirm that you have read and agree to these terms in full. They apply to every action you take on the platform — topping up via DANA, OVO, or GoPay, placing activity in our lobby, requesting a withdrawal, or

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contacting our support team. We may update these terms from time to time. When we do, we will notify you through your registered account contact. Continued use of your account after any update means you accept the revised terms. These terms are governed by and interpreted
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in line with applicable local law. Where local law limits or restricts access to certain services, those restrictions apply to your account automatically. You are responsible for checking that your use of this platform is permitted in your region. Any account activity that breaches local law
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or these terms may result in account review, suspension, or permanent closure. Funds held in a suspended account remain subject to verification before release. Payment methods — DANA, OVO, GoPay — are processed according to each provider's own service terms in addition to ours.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

ACCOUNT & DATA HANDLING

How We Handle Your Account Under These Terms

Your account data, transaction records, and linked wallet details — whether DANA, OVO, or GoPay — are stored securely and used only for platform operation and verification. We do not share account data with third parties outside of what is required for payment processing or legal compliance. You can request a summary of your account activity or ask us to review how your data is held by contacting support through your account panel.

Data Retention We keep transaction and account records for as long as required under applicable law. If you close your account, your data is held for the minimum period required then removed.

Wallet Security DANA, OVO, and GoPay links to your account are verified at setup and re-checked on large withdrawals. If a wallet change is requested, identity confirmation is required before the update goes through.

Cookie Use We use session cookies to keep your lobby position and account state active across your mobile browser or app. You can clear these at any time; doing so will log you out of your current session.

Request a Change To update account details, correct a record, or ask about data held on your profile, contact support via live chat or account messaging. Terms-related requests are handled within a reasonable timeframe.

Common Questions About Our Terms

Here are the questions we hear most often about how these terms work in practice — from wallet conditions to account access and what happens if terms change.

Our platform terms stay the same regardless of which e-wallet you use. Each wallet provider — DANA, OVO, GoPay — also has its own service terms that apply on their side of the transaction.

We notify you via your registered contact when terms change. If you continue using your account after the update date, that counts as acceptance. You can contact support before accepting if you have questions.

Access depends on local law where you are located at the time of use. We do not block accounts by travel, but you are responsible for confirming that access is permitted under the laws of your current region.

Accounts can be suspended if activity breaches these terms, local law, or verification requirements. Funds in a suspended account are held pending review. Contact support to understand the specific reason and resolution path.

Log in and use account messaging to submit a data request. Include your account ID and what you need — transaction records, wallet history, or a full data summary. We aim to respond within a reasonable timeframe.

You must meet the minimum age required under applicable local law in your region. We verify age during account registration. Accounts found to be held by underage users are closed and funds returned through the verified wallet.

How Our Terms Work for Your Account

Reach Us About Your Terms Questions

How We Handle Your Account Under These Terms

Common Questions About Our Terms

01 Do these terms change when I switch between DANA, OVO, and GoPay?

02 What happens to my account if the terms are updated?

03 Can I use my account if I'm outside Indonesia?

04 Why might my account be suspended under these terms?

05 How do I request my account data or transaction history?

06 What is the minimum age to hold an account under these terms?

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