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How pastimenang Handles Your Personal Data

Your account data — including your registered e-wallet details for DANA, OVO, or GoPay — is handled with clear rules about what we collect, why we collect it, and how long we keep it.

No data sold to third partiesDANA, OVO, GoPay wallet data protectedYour account access, your controlAvailable where local law permits
pastimenang How pastimenang Handles Your Personal Data
HOW WE PROTECT DATA

Data Handling, Cookies, and Account Security

Data security at pastimenang starts at login. Sessions are encrypted, and your e-wallet connection to DANA, OVO, or GoPay goes through the payment provider's own secure channel — we receive only a transaction confirmation, not your full wallet credentials. Cookies we set are either strictly necessary for the site to function or analytics-based to help us understand how pages are used. You are in control of the latter category through your browser settings.

Account Security

Your account is protected by encrypted login sessions. When we detect a new device or an unusual IP address, we may prompt an OTP verification step before granting access.

Cookies and Session Data

We use cookies to keep your session active and remember your preferences across visits. You can adjust cookie settings in your browser, though some features may not work fully if essential cookies are blocked.

Data Retention

We keep your account data for as long as your account is active and for a period after closure as required by applicable regulations. After that period, personal data is deleted or anonymised.

Requesting Changes

You can request a copy of your data, ask us to correct inaccurate details, or request deletion of your account data. Submit these requests through live chat or email support — we will confirm the steps.

PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you want to review, correct, or ask us to delete the personal data we hold on your account, our support team is the right starting point. For requests tied to your DANA, OVO, or GoPay wallet linkage, our team can walk you through the specific steps to update or remove those details from your profile.

Team online

Live Chat

Reach our account support team via live chat on the pastimenang site. Available around the clock — no need to wait for business hours to ask about your data.

Email Support

Send your data request or privacy question to our support email. We aim to respond within one business day and will confirm receipt of your request right away.

Account Settings

Some data preferences — like marketing communications — can be managed directly inside your account settings without contacting support at all.

Common Questions About Your Privacy on pastimenang

These are the questions we hear most often from users in Indonesia about how their data is handled. If your question is not covered here, our live chat support team can answer it directly.

We share only the transaction data needed to process your payment with the relevant payment provider. We do not pass your full wallet credentials or account number to any marketing or analytics partner.

Contact our support team via live chat or email and request a data export. We will verify your identity first, then send your data summary to the email address registered on your account.

Yes. Submit a deletion request through live chat or email support. Some data may be retained for the period required by applicable regulations before it is permanently removed or anonymised.

We use essential cookies to keep your session running and optional analytics cookies to see how the site is used. You can block non-essential cookies in your browser settings — essential ones are needed for login to work.

After account closure, we retain your data for a period as required by applicable local regulations, then delete or anonymise it. We will not use your data for any marketing after your account is closed.

Reach our support team first via live chat or email — most issues are resolved there. Where local law grants you the right to escalate to a data protection authority, you may do so after contacting us.