Reference

What Our Legal Terms Cover for You

These terms set out how pastimenang operates, what you can expect from us, and what we ask of you — access and eligibility depend on local law and the region where you use our service.

Jurisdiction-dependent accessDANA, OVO, GoPay account termsData and account securityUser rights and contact pathsPolicy update notices

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How Our Terms Apply to Your Account

pastimenang Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access to pastimenang is subject to the laws of your location. We do not assert universal availability — if local law in your region restricts or prohibits this type of service, your eligibility to use the platform is limited accordingly. By creating an account and completing

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a deposit through DANA, OVO, or GoPay, you confirm that you are accessing the service from a region where it is permitted under local law. Our terms cover account registration, wallet transactions, gameplay conduct, and how we handle disputes. When you link a payment method —
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whether a DANA wallet, OVO balance, or GoPay account — you agree that the registered name on that wallet must match the name on your pastimenang account. Mismatches may delay or suspend withdrawal processing until our team verifies identity through our standard account review. We may
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update these terms when required by regulation or operational changes. When that happens, we post a notice inside your account dashboard and, where contact details are available, send a direct notification. Continued use of the service after the effective date of a change counts as acceptance.
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You can request a copy of the current terms at any time by reaching our support team through live chat or the contact form on this page.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

DATA AND SECURITY

How We Protect and Handle Your Account Data

Your account data — including the wallet details you register for DANA, OVO, or GoPay — is stored with encryption in transit and at rest. We do not sell or share personal data with third parties for marketing. Our data retention follows the period required by applicable regulation; after account closure and the mandatory hold period, personal data is deleted on request. Players in Bandung or anywhere else in Indonesia can submit a data deletion or correction request through live chat or the contact form at any time.

Encrypted Storage Account data, wallet references, and transaction records are encrypted. We apply access controls so only authorised internal roles can review account-level information.

Cookie Policy We use session cookies for login continuity and analytics cookies to understand how you navigate the site. You can adjust cookie preferences from the footer settings link.

Data Requests You have the right to request what data we hold on your account, correct inaccurate details, or ask for deletion after account closure — submitted via live chat or the contact form.

Account Retention Inactive accounts are flagged after an extended dormancy period. We notify you before any action is taken and give you a clear window to log in and reactivate.

CONTACT LEGAL TEAM

Reach Us on Legal or Policy Matters

If you have a question about how these terms apply to your account, or you want to request a data review, account closure, or correction of stored details, our support team handles policy inquiries alongside standard account help. Contacts below are routed to the team that handles legal and compliance questions.

Team online

Live Chat

Open the chat widget from any page — available around the clock. Fastest path for account-specific legal queries, identity verification questions, or term clarification.

Contact Form

Use the secure form on this page for written requests — data access, account correction, or policy dispute. We respond to form submissions within one business day.

Account Dashboard

Log in and go to Account Settings to review your stored data, linked wallets (DANA, OVO, GoPay), and notification preferences without contacting support.

Common Questions About Terms and Your Rights

If something in these terms is unclear, the answers below cover the most common questions we receive about eligibility, data rights, wallet rules, and how to contact us for policy matters.

Access depends on local law and your specific region. We do not make blanket eligibility claims — check whether this type of service is permitted where you are before registering.

Yes. The name on your registered DANA, OVO, or GoPay wallet must match your pastimenang account name. A mismatch will hold your withdrawal until our team completes an account review.

Open a live chat session or submit the contact form on this page. State that you are requesting a data access copy and include your registered account email so we can verify identity.

After closure, we retain data for the period required by applicable regulation. Once that period ends, you can request full deletion via live chat — we will confirm when it is done.

We post a notice in your account dashboard before changes take effect. Where we have contact details on file, we also send a direct notification so you are not caught off guard.

We use session cookies for login and analytics cookies to improve navigation. You can review and adjust your cookie preferences at any time from the settings link in the page footer.

What Our Legal Terms Cover for You

How We Protect and Handle Your Account Data

Reach Us on Legal or Policy Matters

Live Chat

Contact Form

Account Dashboard

Common Questions About Terms and Your Rights

01 Can I use pastimenang if I am in Indonesia?

02 Does my DANA or OVO wallet name need to match my account?

03 How do I request a copy of my personal data?

04 What happens to my data if I close my account?

05 How will I know if the legal terms change?

06 What cookies does pastimenang use and can I turn them off?

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